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Question:
#46961

Can I get another litter genie xl?One time when we were scooping the litter boxes, the litter genie became slightly heavy and the entire lid snapped off from the handle. It Was not full, it was only about half way full, but I had to keep snapping it back on, unable to carry it from the handle after a few days of litter scooping.

I think it is faulty, as my mother also has one(xl) and she fills hers up all the way before changing the bag without a problem. It has now “snapped off” one too many times and the piece holding the lid is now broken. I really liked the product until it broke, but i was wondering if I could get a replacement since i was using it as it was supposed to be used, and it came apart.

Thanks. -Briley

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by #1902333


Unfortunately, purina.com does not provide any information if they offer replacements. However, you may try to reach out to Tidy Cats Customer Service at (800) 879-1266 (a toll-free number) or via their web-based chat option and ask for assistance with your issue.

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Question:
by Carolyn M Uzo #113058

Clumping litter not clumping.

Did you change something in the litter? It's not clumping like usual.

I've used all 40 pounds.

Unfortunately, I bought another 40 bag that I have to use. Hopefully that bag isn't as bad as this one.

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